Statutory Conditions they cancelled my home insurance 15 days notice and no one is returning my call.

by Debbie
(Orillia)

I have had my home insurance for almost three years, first home, is in good shape. On Dec 21. 2010 I had a car accident that kept me down for 14 days, my car insurance (a different company) took my payment out one day early, this caused a domino effect, caused my mortgage to bounce and my home insurance as well, My home insurance has only bounced that one time, all other payments were in good standing. Within a week they sent me a registered letter stating that they were going to cancel my insurance under the statutory conditions of my policy.


I have had one call from the lady that set me up, she called my work and I was too embarrassed to take the call there as it wasn't the right place to talk. I have called head office three times emailed three times, they said they have sent it to a regional manager. Everyone is refusing to talk to me. I want to get this re instated and then cancel myself, I can't seem to get anywhere. What do I do I don't want to lose my house. I have ten days left.

Home Insurance Cancellation


Hi Debbie

It doesn't sound like you are getting great customer service. But payment issues are a big issue for insurers, it takes a lot of time and some representatives have no interest in dealing with it.

Did the letter give you a certain period of time to make a payment? If that is the case, make sure you make the payment before then to keep the policy in force. A deadline to make a payment is non negotiable. If you missed that deadline, you're likely out of luck.

Keep trying. And call other insurers as well. The ten days will go quickly.

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Note: Always speak with a licensed insurance professional about your specific situation. This insurance information is general in nature and the policy wordings always take precedence. It is possible that there are errors and omissions in this website and www.canada-insurance-source.com, or its authors, take no responsibility.

Keep in mind that insurance licensing, legislation, and policies often vary by province and most certainly by country. Canada Insurance Source is a free information source. So use this site to gain a general understanding of insurance with your own area and situation in mind.  Make sure you review the "please read" page. Always speak with a licensed insurance professional about your specific situation.

Always speak with a licensed insurance representative about your specific situation.

This site is general in nature and there may be errors or ommissions

Please Read

Compare insurance quotes through Kanetix.ca - save time and money!