Statutory Conditions they cancelled my home insurance 15 days notice and no one is returning my call.

by Debbie
(Orillia)

I have had my home insurance for almost three years, first home, is in good shape. On Dec 21. 2010 I had a car accident that kept me down for 14 days, my car insurance (a different company) took my payment out one day early, this caused a domino effect, caused my mortgage to bounce and my home insurance as well, My home insurance has only bounced that one time, all other payments were in good standing. Within a week they sent me a registered letter stating that they were going to cancel my insurance under the statutory conditions of my policy.

I have had one call from the lady that set me up, she called my work and I was too embarrassed to take the call there as it wasn't the right place to talk. I have called head office three times emailed three times, they said they have sent it to a regional manager. Everyone is refusing to talk to me. I want to get this re instated and then cancel myself, I can't seem to get anywhere. What do I do I don't want to lose my house. I have ten days left.

Home Insurance Cancellation

Hi Debbie

It doesn't sound like you are getting great customer service. But payment issues are a big issue for insurers, it takes a lot of time and some representatives have no interest in dealing with it.

Did the letter give you a certain period of time to make a payment? If that is the case, make sure you make the payment before then to keep the policy in force. A deadline to make a payment is non negotiable. If you missed that deadline, you're likely out of luck.

Keep trying. And call other insurers as well. The ten days will go quickly.



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