Cancelled home insurance

by Sally
(Lethbridge)

Our policy was due on the 26th of February, when we called to make the payment (as we were away on vacation) the brokers office was closed.

We called on Monday March 1 in the morning as soon as the office opened. They took our credit card.

We then received a call on the 5th of March. to say our policy was canceled on the 26th of Feb for non payment.

Does the insurance company or broker not have to give us some kind of notice before they leave us a week without insurance.

They would have known on Monday when we called with the credit card that they were going to cancel the policy.

When they called us today they said they would have to write us with someone else, and they would get back to us. They then called at 4:30pm and said they could not do it till Monday as they were closing in 1/2 hr.

Does not sound professional to me. Now we have no insurance.

Home Insurance Cancellation Answer

Hi Sally

Hopefully you heard from your brokerage today and they were able to get a policy in place for you.

Most home insurers provide a grace period in their policies and many of them will send a notice if your payment was missed. But not all. So it is not out of the question that if you missed a payment that the policy was canceled that day.

Ask another question at House Insurance Questions and Answers

Note: Keep in mind that insurance licensing, legislation, and policies often vary by province and most certainly by country. Canada Insurance Source is a free information source. So use this site to gain a general understanding of insurance with your own area and situation in mind. This insurance information is general in nature and the policy wordings always take precedence. Make sure you review the "please read" page.