AutoPlus Information Not Updated

by Ian. D.
(Ontario)

I cancelled my previous auto insurance in 2009-12 (policy was from maybe 1994 or before that). I have purchased another vehicle and tried to obtain insurance from another company but the autoplus report does not show the information from that particular policy (in fact a different insurance policy seems to show up). Apparently this is due to the former insurance company not reporting my insurance history properly. The company has started a process of retrieving my information but it will take 2-3 weeks.


I bought my new vehicle on the weekend (Saturday) and was supposed to pick it up today (Tuesday following).

My questions is: Is the company in violation of the Ontario Insurance Act by not having reported this and should I involve an Ombudsman, despite the fact this is going to be resolved?

I am in a situation where I either wait for 3 weeks to register my vehicle or I pay higher rates due to the lack of insurance records, not a pleasant place to be.

Regards, Ian

Ontario Insurance and AutoPlus not Updated


Hi Ian,
Your frustration is understandable. I am not sure if the company is in violation of the Ontario Auto Insurance Act. I can't recall this being covered.

That said, if you feel that you should complain, please review this page from the regulator (FSCO):
http://www.fsco.gov.on.ca/english/insurance/resolvecomplaint-insurance.asp

One final comment: I would think that your new insurer would offer to adjust your rates effective to the start date of your policy once they had the correct information. You should ask about this.

Hope that helps!

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Note: Always speak with a licensed insurance professional about your specific situation. This insurance information is general in nature and the policy wordings always take precedence. It is possible that there are errors and omissions in this website and www.canada-insurance-source.com, or its authors, take no responsibility.

Keep in mind that insurance licensing, legislation, and policies often vary by province and most certainly by country. Canada Insurance Source is a free information source. So use this site to gain a general understanding of insurance with your own area and situation in mind.  Make sure you review the "please read" page. Always speak with a licensed insurance professional about your specific situation.

Always speak with a licensed insurance representative about your specific situation.

This site is general in nature and there may be errors or ommissions

Please Read

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